Frequently Asked Questions
Do I need to bring a highchair, buggy or cot?
We supply these free of charge.
What if I have a problem during my stay?
Our management company are available 24 hours a day. Their phone number is in the villa information booklet.
Do you allow smoking?
We only allow smoking round the pool area NOT in the villa at anytime.
Are all towels and linen provided?
All linen are towels are provided, however the towels are only for use in the villa. You will need to bring your own towels for use at the water parks or the beach.
Is there anything for children to do in the villa?
There is a games room in the garage [pool table, air hockey, darts etc]. We also provide a Playstation 2 and several DVD players, along with cable TV. You will also find board games and an extensive range of pool inflatable’s and games
Who looks after the property and pool etc?
The property is maintained by the management company. During your stay don't be alarmed if someone visits to clean the pool or cut the grass etc
Do you accept pets?
We operate a strictly no pets policy
Is there a phone in the villa?
There is a phone which allows free local calls. We recommend you buy a phone card for international calls {available at most local stores].
Does the villa have an alarm and a safe?
The villa is alarmed.
Is the villa air conditioned?
The villa is fully air conditioned except for the garage area.
What do we need to bring with us?
Only yourselves, your clothes, personal toiletries and towels for use outside the villa.
Is there cable TV/DVD/VCR/music centre/Playstation?
The villa has cable TV in all bedrooms and lounge. There is also a TV/DVD and Playstation in the Games Room. Plus DVDs in all bedrooms and lounge.
What toiletries are supplied?
The villa will have sufficient toilet paper, hand soap for the first few days. The home is self catered meaning that as you use the items initially provided it will be up to you to replenish items as needed.
What laundry facilities are there?
There is a fully equipped laundry with ironing facilities (as mentioned above you will need to provide your own washing soap/powder).
Are hair driers provided?
Hair driers are provided in both Master bedrooms.
For further details please contact Wendy Edwards
enquiries@luxuryvillasatdisney.co.uk
0845 430 5016



